Refund policy
VIVINME Returns, Refunds & Product Issues
Effective October 7, 2026, for new website orders. Earlier orders retain the policy applicable when purchased.
Made-to-order clothing
Our printed clothing is produced after you order. Except where consumer law requires otherwise, we do not accept returns, exchanges or refunds for changing your mind, disliking the design, or choosing the wrong size or color. Please review the size chart, color and design before checkout.
Damaged, defective or incorrect items
Email vivinmee@gmail.com promptly and within 30 calendar days of delivery if your item arrives damaged, has a manufacturing or printing defect, or differs from what you ordered. We review the evidence and arrange an appropriate replacement or refund for a confirmed issue.
How to report an issue
- Use the subject “Order issue – [your order number]”. Include the order number, delivery date, affected item and a brief explanation.
- Attach clear, well-lit photos of the whole item and close-ups showing the issue. For a wrong item or size, include the product and size label. If packaging was damaged, include photos of the packaging and shipping label when available.
- For multiple items with the same design and issue, also include one photo or video showing all affected items together.
- Keep the item and packaging while we review the claim. We may ask for more photos or information if the issue is unclear. An unboxing video is not required for a single-item claim.
- Wait for our reply with the solution and any instructions. Do not send items to us, Printify or a manufacturer without written instructions. A physical return is normally unnecessary for confirmed damage or manufacturing defects.
What is not a manufacturing defect?
Our voluntary defect coverage does not include damage caused after delivery by use, misuse or washing contrary to care instructions. Slight screen-to-print color differences and print placement variations of up to 0.5 inch are not by themselves defects. This does not excuse an incorrect item or an item materially different from its description.
Refunds and replacements
Approved replacements for confirmed damage or manufacturing defects are provided at no additional charge. Approved refunds go to the original payment method; your payment provider controls when funds appear. We confirm the solution and refund details by email. Original packaging is not required for a valid defect claim.
Delivery problems
Contact us promptly with your order number and tracking details for a missing or undeliverable order. Check the delivery address, tracking updates and local carrier first. Delivery issues are investigated separately; a photo of a missing parcel is not required.
Other products and consumer rights
For website products not identified as made-to-order clothing, our existing 14-day return option remains: contact us within 14 days of delivery; eligible items must be unused and in original packaging. Obtain instructions before sending anything. Shipping charges are non-refundable for voluntary returns, except where law requires otherwise.
This policy does not limit mandatory rights for faulty, misdescribed or undelivered goods or statutory cancellation and withdrawal rights. Where applicable, EU/EEA and UK consumers may have a 14-day withdrawal right. Standard catalog clothing is not automatically exempt merely because it is printed after purchase. Contact us to exercise applicable rights; legal requirements take priority over our voluntary exclusions.
Amazon orders
Amazon purchases follow Amazon’s applicable return and refund rules. Start requests through Your Orders on Amazon. This website policy does not reduce marketplace protections.